Terms of use and Privacy

Customers’ data will not be sold or rented to any other party. We are committed to protecting your privacy and will use the information we collect about you to process orders and provide a more personalized shopping experience.

Our servers provide a high level or protection against privacy breach. Advanced encryption technology makes personal information unreadable as it travels through the Internet.

Information Collection & Usage

Tonnen Sound has a strong commitment to provide excellent customer service. The information you provide will help us tailor our communications and product offerings so that you receive more of what you want and less of what you do not want when shopping with us.

Tonnen may collect your information when you communicate with us through our website, live chat, telephone or email. Examples of the type of information you may provide us with include your name, address, telephone number, email addresses, credit card information, date of birth, or credit history. If you feel any of the personal information we have about you is inaccurate or incomplete, you may contact us to have the information updated or corrected.

You may submit a request to verify the full personal or consumer data we have collected. You may also request the erasure of personal or consumer information we store, however, should you decide to remove the personal information, you may be unable to access areas of IDWholesaler.com or we may be unable to respond to your inquiry.  You may submit a request for data collected or data deletion to [email protected].

From time to time, we may notify you of special offers or send you information that may be of interest to you based on the information you have given us.

The information collected is stored and processed in the United States. We do not share personal info to other countries. We will abide to local USA laws.

Orders:

If you place an order we use a secure order form which requires you to provide contact, billing, and financial information. This information is transmitted to your credit card company to authorize your purchase. Credit card information is electronically erased after processing and no credit card information is stored by Tonnen.

When visitors enter our website, we may collect and store information such as “cookies” which remember information about a visitor from one page to the next and from one visit to the next. We may collect and analyze the IP address used to connect your computer to the Internet. Your browser allows you to reject cookies and software is available from third parties which will allow you to visit our website without providing this information. You are welcomed at our website if you use this software, but we will not be able to offer you our personalized services. Although detailed personal information is required for product orders, most of our other services (e.g., email or live chat) require minimal information disclosure. Should you decide to withhold the personal information that we request, you may be unable to access areas of tonnensound.com or we may be unable to respond to your inquiry.

 

Action Tags: Tonnen web pages may contain action tags for the purpose of collecting anonymous information about the usage of our site by customers. This anonymous information may be used to serve ads that may be of interest to you when you visit other sites across the internet. Action tags are also known as web beacons or 1-pixel gifs. Action tags are a technique used to compile aggregated statistics about the effectiveness of our web site. They do not use personally identifiable information, such as names or addresses.

Cookies: Tonnen uses cookies to track new visitors to our site and recognize past customers so that we may present more personalized content. Cookies help make it easier for you to use our site, and they help us provide you with the information you need – when and where you need it. Third party vendors, including Google, use cookies to serve ads also based on a visitor’s interaction with the website. You may opt out of Google’s use of cookies by visiting the Google advertising opt-out page. Cookies are never used to store sensitive information such as your name, address, password and/or credit card number. We do not know who you are unless you provide that information voluntarily.

Typographical Errors: In the event a product is listed at an incorrect price due to a typographical error, entry error or error in pricing or product information received from our suppliers, Tonnen shall have the right to refuse or cancel any orders placed for said products.

Children’s Online Policy: Tonnen is committed to the preservation of online privacy for all of its website visitors, including children. Consistent with the Children’s Online Privacy Protection Act, we will not knowingly collect any personally identifiable information from children under the age of 13. Tonnen sells products intended for purchase by adults. If you make a purchase on our website, you are representing that you are an adult. If you are a child under the age of 13, you must ask your parent or guardian to assist you in using Tonnen website.

 

 

Return and Refund Policy

Unused Items

If you have purchased an incorrect or unwanted item, you may return it within 30 days of receipt according to the following:

  • Product must be unopened and unused.
  • Product returns must include original packaging, hardware and instructions. All items that came inside the box.
  • Products must be shipped back to Tonnen’s address. Customer pays for shipping costs.

Special Order & Custom Items

Due to the special nature of custom & special order products, we are unable to accept returns or order cancellations on these items (with the exception of warranty repair or replacement of eligible items).

Defective Merchandise (DOA)

If you received a product that is non-functioning or defective out of the packaging, please contact us via [email protected] to arrange for a return authorization. We will do our best to replace the product as quickly as possible.